Our appointments were for 2:30pm, after lunch. It had been years since we have visited the salon as we live in the south suburbs, so the location takes a little time to travel to for us. I made pedicure appointments for a surprise 40th Birthday Present here for my Sister, and to pamper my Mom for an early Mother's Day gift in May. I also recommend arriving early to wind down before services. I highly recommend Spalon when booking spa days as they have the range of services and facility that makes it an enjoyable splurge. For a short while I worked at a competitor and I'd say Spalon is a better value and experience. They discounted that portion of the package and gave me an additional parting gift so they certainly stepped up to correct it. Unfortunately the massage had to be cut short. I arrived early in order to take advantage of this but it took awhile for us all to figure out what happened.
I questioned it because in the past when one is using a package, they have you go to the locker room to change into a robe and wind down in the relaxing inner sanctum waiting room. The person who checked me in asked me to sit in the general waiting area. And I don't want to chat while having my hair blown anyway! The one downfall (that was rectified) was check in. I have a feeling she's a newby as conversation was a little awkward - but that comes with age and experience. Taylor did the blow dry and she did a good job as well. Note to Jasmyn, sorry I drooled on your floor - the massage was that good! Nou did an excellent pedicure, my feet still look good 2 weeks post pedi. Side note: one can always add more time to a package (you just pay the difference) - I wish I would have. The massage did not feel rushed as it has at other places when time was an issue. However she asked me what to focus on and she was able to do a good job there in addition to other spots. I like a firm touch and she delivered, because of the time limitation on the package there wasn't the necessary time needed. Jasmyn did my massage and I'm seriously considering using her as my new go-to. I was very happy that this experience was better than others I had 5+ years ago. I have my usual and longtime hairstylist, esthetician, and masseuse so I don't often use the services at Spalon - only when I get a package. My husband gave me a mini-retreat package as a birthday gift. Spalon Montage did not live up to the reviews and was a huge disappointment. This was supposed to be a special day for my husband and I to finally relax and be pampered. Then, we paid over $200 for MAYBE 20 minutes of what's equivalent to a lotion rub. The one hour massage that started late ended EARLY. Then I sarcastically stated, "I thought you took a nap." Was it right? Maybe not, but I was irritated that the massage I received was at best a 4/10. I literally asked, "What are you doing?" after several minutes of no movement. I was never asked if the pressure was okay.
I'm sure Karen is a nice lady, but she's not attuned to customers. Meanwhile, this is eating up my massage time. WHY? Then, the lockers wouldn't lock and I had to track down staff who confirmed that they've been having problems with the lockers and she needed to use the master key to reset it. The instructions to lock the locker isn't even on the lockers! It's by the sinks on the other side of the locker. The construction made it a huge hassle to find parking, let alone find the hidden tunnel to access the building.īy the time we made it to our appointment, we were given no guidance and left to fend for ourselves in the locker room.
Getting into the building was a nightmare. We decided to splurge on a couples massage for our wedding anniversary and tried Spalon Montage.
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